Qualifications
Advanced Diploma in Management, 2011, Australia
RG 146 Insurance Adviser, 2011, Australia
Certificate II in Transport and Logistics, 2009, Australia
Diploma Intermediate in General Insurance, 2004, BIBF Institute, Bahrain
Bachelor Of Commerce,1997, University of New South Wales , Australia
Professional Associations
Australian Institute of Management
Chartered Insurance Institute, UK
International Institute of Risk and Safety Management, UK
Career Experience
Position : Educational Consultant
Organisation : Al Bashair Projects for Educational Services
Location : Egypt
Year : May 2014 – till now
Key Responsibilities:
Responsible for the International Schools Accreditation Standards and Protocols
Liaising with universities and international schools research and education institutions in other countries
Assist and support in functionalities of planning, implementation, assessment and school improvement processes.
Responsible for insurance coverage and policies including business interruption, casualty, property, and liability, fire, theft.
Responsible for Health and Safety standards including requirements for training, reporting hazards and accidents, inspecting of the facilities
Position : Advisor
Organisation : Noor’s Heaven of West Michigan Services
Location : U.S.A.
Year : Sep. 2013 – Dec. 2013
Key Responsibilities :
Helping individuals & families Refugees / Asylum seekers resolve their immigration & naturalization issues, interpretation
Develop the Finance Solutions & how to raise funds
Undertake all necessary insurance policies from liability, cash, fire, damage to the premises.
Ensure compliance to OHS & Risk Management is performed and recorded in line with standards
Position : Owner
Organisation : Food Xpress Restaurant
Location : Egypt
Year : 2011 – Jul..2013
Position : Operations Manager & Owner
Organisation : Sam’s commercial Cleaning and hygiene Services
Location : Australia
Year : 2008 -2011
Key Responsibilities :
Develope and execute operational strategy for three divisions
Overall supervision and management of three divisions
Accountabe for the delivery of service standards and budgets
Responsible for the facility management and preventative maintenance program
Drive continuous improvements to deliver quality, time and cost savings
Mentor and develope Team Leaders & Senior Team Leaders to achieve the best results from their teams
Ensure compliance to OHS is performed and recorded in line with standards
Headed the Finance and HR Departments
Prepare business reports
Maintain accreditation and licences
Position : Insurance General Manager
Claims, Reinsurance, Underwriting
Organisation: Cooperative Insurance Company (Hemaya)
Location : Saudi Arabia
Year : 1998 – 2008
Key Responsibilities
Expert in both Cooperative and Commercial Insurance
Tailor and establish a new insurance scheme for the company
Manage and maintain high volume client base
Deliver high standard of customer service
Resolve complaints in a timely manner
Serve as a role model for Quality & Risk Management and make sure that project teams understand and comply with the relevant guidelines.
Claims processing and settlement liaising with internal and external stakeholder
Liaise with repairer’s, solicitors and investigators and providing reports
Liaison with clients in terms of claims procedures and assisting when necessary with completion of appropriate documents as well as offering guidance on the entire process
Arrange fleet inspections, assessments and evaluations
Work with all relevant parties ensuring claims are handled professionally and in a timely manner
Build relationships and communicating with brokers, assessors and customers
Excuite the processing of insurance policies including new business renewals and endorsements
Manage the Account executives with enquiries and liaising with underwriters& reinsurance companies.
Very experienced with Medical, Fleet, Marine , Fire ,Theft Insurance
Position : Retail & wholesale Asst. Sales Manager
Organisation : Reebok Sports
Location : Australia
Year :1989 – 1998
Hands on sales and cash handling
Resources Management of 20 sales staff
Provide on-job-training, support, guidance and Create positive, enthusiastic and encouraging environment for the sales team
Achieve sales targets and maximise sales and profitability of the store through providing friendly and informative sales techniques
Maintain the appearance of the store through best practice visual merchandising methods and application of updated themes of window dressing, display stock and maintain quality presentation
Implement corporate standards and requirements
Maintain high level customer service and strong client base
Follow up purchase orders with suppliers and verification of delivery documentation and listed items
Effectively manage store’s wages, rosters, controllable expenses and budget allocations
Finance Control (payment of all accounts, invoices and bills)
Managing eftpos and credit card facilities and providing receipts
Undertake inventory verifications and stocktakes
End of day takings verifications and documentation
Prepare routine and required reports
