Marketing, Communications, Social Media Professional

An experienced Corporate Communications, Branding, and Consumer Experience Professional with competence in Call Center Operations and Learning & Knowledge management.

Throughout my career, I have outperformed in developing and executing comprehensive communications strategies that drive brand awareness, engagement, and loyalty. As the brand custodian, my ability to connect with diverse audiences, internally and externally, has consistently delivered impactful results and strengthened the brand's reputation.

In the realm of Consumer Experience, I have honed my skills in analyzing customer insights, identifying pain points, and implementing innovative solutions to enhance satisfaction levels. By leveraging data-driven strategies and emerging technologies, I have successfully led initiatives that improve customer journey mapping, omnichannel experiences, and service quality across diverse industries.

Moreover, my proficiency extends to Call Center operations, where I have effectively managed teams, optimized workflows, and implemented performance metrics to drive operational excellence. I have significantly improved call center efficiencies, nurturing processes for conversions and traction.

Furthermore, my background in learning and knowledge management has allowed individuals and teams to access relevant knowledge at the right time, boosting their capacity to accomplish tasks, make informed decisions, and develop new knowledge. Leveraging my instructional design expertise, I have created engaging and impactful learning experiences that align with organizational objectives and drive employee growth and development.

I am passionate about harnessing my skills and experience to drive organizational success, improve customer experiences, and empower employees to reach their full potential.