Qualifications
College Attended: Newtek Technical College
Levels & Subjects Passed: N3 – Mathematics, Industrial Electronics,
Digital Electronics, Science
N4 – Mathematics, Industrial Electronics,
Digital Electronics, Electro Techniques.
N5 – Mathematics, Industrial Electronics,
Digital Electronics.
Employment History
Current Employer : Horiba UK Ltd
Location: Northampton – England UK
Position Held: Service Engineer
Period of Employment: February 2010 to current
Duties
• Field service engineer providing support to UK customers on full range of Haematology analyzers.
• Provide technical and telephone support to customers.
• Ensuring customer instruments are serviced on a regular basis.
Past Employer: Randox Laboratories Ltd
Location: Northern Ireland
Position: Senior Service Engineer
Period of Employment: 1st May 2008 – Jan 2010
Duties:
• Field service engineer providing support to UK customers on Chemistry analyzers.
• Provide technical and telephone support to customers.
• Ensuring customer instruments are serviced on a regular basis.
• Provide weekly reports of completed work & customer needs to main office.
Past Employer: Bayer Healthcare – Diagnostics Division
(Bayer was bought by Siemens Medical Solutions in January 2007)
Location: Newbury Head Quarters – England UK
Position: System Specialist
Period Of Employment: 1st October 2002 – 31 April 2008
Duties:
• Principle Service Engineer for Clinitek Atlas in the UK
• Provide support to all UK and Ireland customers and Mera Distributors.
• Responsible for first line support from all Near Patient Testing customers.
• Resolving all issues as well as customer service enquiries.
• Supply customers with product information and literature.
• Visit and train customers on a regular basis to ensure smooth running of instruments.
• Provide technical support to customers and field engineers on Near Patient Testing equipment.
• Responsible for maintaining the training facilities of the Near Patient Testing laboratory.
• Raising of GEM(global event management) events to resolve possible adverse incidents
Past Employer: Lancet Laboratories
Location: Johannesburg – South Africa
Position: System Specialist
Period of Employment: 1st May 1999 – 31st October 1999
Duties:
• Repaired and serviced all laboratory equipment (including blood gas, haematology, chemistry, microscopes & centrifuges).
• Provided 24 hour call out service where I was expected to travel to site.
Past Employer: Ampath Laboratories
Location: Johannesburg – South Africa
Position: System Specialist
Period of Employment: 16th March 1998 – 31st April 1999
Duties:
• Repaired and serviced all laboratory equipment (including blood gas, haematology, chemistry, microscopes & centrifuges).
• Provided 24 hour call out service where I was expected to travel to site.
Past Employer: Viking Medical and Scientific
Location: Johannesburg – South Africa
Position: System Specialist
Period of Employment: 6th January 1997 – 13th March 1998
Duties:
• Repaired and serviced all laboratory equipment on site.
• Promoted company products.
• Liasing with customers maintaining customer satisfaction.
Skills
I am capable of working both in the office and the field. I am confident when dealing with customer issues over the phone as well as on site. I have experience on the following equipment:
Blood gas:
• All Bayer (Chiron, Corning), Radiometer, AVL, IL and Nova analysers.
Urine Analysis:
• Clinitek Atlas, Clinitek 500, Clinitek Status and Clinitek 50.
Haematology:
• Technikon H1, H2 and H3. Coulter S60, Coulter S90 and Celldyne. Pentra 120, Pentra DX/DF, Pentra 80/XL, Pentra 60/60CP , Pentra ES, Micros ES60, Micros 60 ,SPS/SPSevo Slidemaker
Chemistry:
• RAXT, RA 1000, RA 50, CX 3, CX 5 and CX 7 (Beckman/Coulter), Alfa Wassermann Ace, Alfa Wassermann Alera, Randox Imola, Randox Daytona
