Work Experience
Senior Universal Banker (corporate Branch)
January 2012 – Present (2 years 5 months)
• Cash deposits, cash withdrawals (daily cash handling from EGP 10M to EGP 15 M )
• Payment orders , exchange currencies, checks collections, checks withdrawals, issuing draft checks & certified check
• Cross selling
• Record management ( Maintain records/files, replenish branch stationary)
• record all transactions promptly, accurately and in compliance with bank procedures
• balance currency, cash and checks in cash drawer at end of each shift
• answer inquiries regarding checking and savings accounts and other bank related products
• attempt to resolve issues and problems with customer’s accounts
• explain, advise on and promote bank products and services to customers
• identify referral opportunities and make relevant referrals
• ensure compliance with all internal controls and established policies and procedures
• Executing outwards internal transfers
Universal Banker
April 2009 – December 2011 (2 years 9 months)
• Cash deposits, cash withdrawals, payment orders , exchange currencies, checks collections, checks withdrawals, issuing draft checks & certified check
• Cross selling
• Record management ( Maintain records/files, replenish branch stationary)
• record all transactions promptly, accurately and in compliance with bank procedures
• balance currency, cash and checks in cash drawer at end of each shift
• answer inquiries regarding checking and savings accounts and other bank related products
• attempt to resolve issues and problems with customer’s accounts
• explain, advise on and promote bank products and services to customers
• identify referral opportunities and make relevant referrals
• ensure compliance with all internal controls and established policies and procedures
• Executing outwards& internal transfers
Banking Customer Relationship Advisor
June 2007 – June 2009 (2 years 1 month)
* Managing and growing existing relationships with clients and influencing positive change in their operations, as well as communicating any policy changes.
* responsible for client retention and assisting with the bank’s overall strategy of increasing non-interest income within the assigned client portfolio(s) through pro-active outreach and helping to identify cross-sell referral opportunities of global products and services
* direct delivery and service of identified product solutions
* Assess and manage risk portfolios in relation to overdrafts, business credit card temporary increases and responsible for setting action plan to mitigate risk and decision action steps.
*Responsible for adhering to Bank service and sales practices, policies, procedures, legal and compliance requirements
*Work effectively with colleagues to consultatively position product solutions to clients
*Possess extensive knowledge related to bank deposit and cash management products and services, including but not limited to online banking platforms, account reporting, and cash management solutions.
Personal Assistant to CEO
Global company for petroleum services
July 2006 – May 2007 (11 months) Alexandria, Free Zone
* devising and maintaining office systems, including data management and filing,
arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
* screening phone calls, enquiries and requests, and handling them when appropriate.
* Meeting and greeting visitors at all levels of seniority.
* organizing and maintaining diaries and making appointments.
* dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
taking dictation and minutes.
* carrying out background research and presenting findings.
* producing documents, briefing papers, reports and presentations.
* organizing and attending meetings and ensuring the manager is well prepared for meetings;
liaising with clients, suppliers and other staff.
Training & Development
Training Provider Course
Egyptian Banking Institute retail induction program(EBI)
Barclays Anti-Money Laundry (EBI) and forgery
Sanctions
World class customer service
Barclays Africa anti bribery and corruption training
Branch banking operations –business writing-business etiquette
TCF treating Customer Fairly
Complains Management
Professional Skills
• Native command of spoken and written Arabic language.
• excellent command of spoken and written English language
• Moderate command of spoken and written Spanish language.
• very good computer skills and Microsoft office &internet
• Ability to interact with senior level professionals & top management level.
• Good presentations and formulating customer services strategies and plans.
• Excellent interpersonal skills.
• Hard working and ability to work significantly under pressure.
• Ability to communicate effectively, both orally and in writing.
• Good command of research skills
• Ability to locate outside Egypt
Participations
• I was Head of public relations in Tourism Day event in Alexandria 2011
• I was head of public relations in Labor Day event in Alexandria 2011
• I have participated in the college campaign for the Leukemia (blood cancer) children in elshatby hospital(2005)
• I have organized a make a difference day event in participation with Barclays bank for children with leukemia and blood diseases in Elshatby hospital (Alex university)
• I have participated in dialogue between cultures e-contest (2007) under the supervision of Anna –Lindh association
• I have participated in cleanup and painting campaign day in collaboration with al kalaa NGO in Alexandria and Barclays Egypt
• I am currently a volunteer in the financial literacy campaign under sponsorship of Barclays bank in Egypt
