Bachelors of science in Information system and management
•To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
•Installed software, configured and tested PC’s, analysed functionality of peripheral appendages.
•Installing Microsoft Windows Server 2012 and above (installing and configuring).
•Installing, configuring Active Directory, DHCP Client/Server.
•Installed software, configured and tested PC’s, analysed functionality of peripheral appendages.
•Install, configure and maintain network hardware, e.g. routers and switches.
•Installed networks for internet working by identifying the various hardware and the software needed for the same.
•Troubleshooting computer systems problems.
•Troubleshooting Microsoft office and expertise in MS Outlook.
•Troubleshooting skills (desktops, laptops, POS and servers) in problems with complex software and hardware.
•Troubleshoot wiring problems as and when they arise to ensure consistent running of networks.
•Diagnosed, repaired and upgraded customer PCs.
•To resolve incidents and upgrade different types of software and hardware, printers, copiers and scanners.
•To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
•Managing, Installations & Controlling of Administration Software’s.
•Management and maintenance of servers, pc’s, routers and switches.
•Manage network security tools, e.g., firewall, anti-virus and intrusion detection systems.
•Managing LAN/WAN/, virtual environments, and storage, backup and security technologies.
•Creating Organization Units, Groups and Users.
•Also was involved in the adding, maintaining and removal of the objects within the Active Directory.
•Implementing Group policies as per the Customer request.
•Regulate user access to sensitive files to protect against internal security breaches
•Joining the Workgroup Machines to Domain.
•After domain joining retrieve all those users applications and data’s.
•Implement and maintain emergency backup and restore systems for mission-critical network servers, Knowledge of data recovering techniques.
•Complete understanding of APC UPS and Power chute.
•Hands on experience in security systems and firewalls.
•Ensuring all software is properly licensed and up to date.
•Making of Cat 5 e network cables were necessary.
•Installed cable by interpreting the various reference materials with the help of various hand and power tools.
•Organized all cable installation in and around the offices, installed cables by pulling it in the pathways.
•Performed the termination of cables by mounting equipment’s, bonding connections, cables and the electrical protection equipment.
•Performed troubleshoot on the system and the various hardware and repaired any malfunction in the UTP and the other connecting cables.
•Worked closely and effectively with vendors to replace/repair defective hardware and software.
Performed Re-imaging of computer OS (Win XP, Win Vista, Win 7, Win 8, windows 10) Data Transferring able to identify the different components of a computer Virus-Removal, Hardware and Software Upgrades Diagnostics of Hardware and Software.
•Assisted remote customers over the phone and via remote control software.
