I am a dedicated Customer Service Professional. My mission is to inspire customer service teams to thrive by bringing a sharing service culture and a positive attitude. I have over 15 years of experience in Customer Service,sales and key account management working in multinational corporations and multi-cultural environments. My core competencies include customer relationship management , call center administration,customer experience design,empathy, strategic vision,negotiation, coaching and problem-solving.I am passionate about improving operations,streamlining processes, enhance communication and developing talent.I have achieved multiple successes in elevating customer satisfaction, increasing sales, acquiring and implementing training programs.
Call center administration, Call center development, Policies and procedures developments, analytical and negotiation skills, corporate communication, business development , excellent communication/ writing /presentation skills.
On my free time I play my cello, reading novels and poetry, acquire tango lessons and coaching certifications. I watch movies and love the theater. I also like to attend seminars and workshops for my personal and professional growth and improvement.
