Operation Control Center Manager (OCC Manager)

Previous Employment Details:

Operation Control Center Manager (OCC Manager)

Modern Bus Service Ltd. Makkah, KSA | Jun 2021 - Nov 2022
Project: Makkah Public Transportations – Under NESMA Group
Managed the daily operations of the Operation Control Center (OCC) for the Makkah Public Transportation project, ensuring that all aspects of the service were running smoothly and efficiently.
Coordinated with various departments and stakeholders, including bus drivers, maintenance teams, and customer service representatives
Implemented and monitored key performance indicators (KPIs) to measure and evaluate the performance of the OCC and the overall public transportation system
Led a team of OCC supervisors and coordinators, providing guidance, training, and support
Achievements:
Successfully implemented new technology and processes to improve the efficiency and effectiveness of the dispatch center.
Fostered a positive team culture by encouraging open communication and providing support to team members.
Established the Operations Control Center Department and appointed all its employees, in addition to participating in the establishment and testing of all smart work systems in the company.
(TMS, Operational and Financial Reporting System), and set all the SOB's and
procedures for the department.
Managed the operations process and run it in live until we successfully run all the official 12 routes in Makkah after 4 stages.


Shift Operations Manager. (WEST Depot)
Public Transportation Co. (PTC) Riyadh, KSA | Feb 2019 - May 2021
Project: Riyadh Public Transportations – Joint co. between SAPTCO & RATP dev Coordinate

and supervise the daily operations of the WEST Depot.
Ensure compliance with safety policies and procedures to minimize accidents and incidents. Manage inventory levels and reduce waste.
Facilitate effective communication between the management team and the workforce.
Achievements:
Successfully implemented safety policies and procedures, resulting in a reduction of accidents and incidents.
Streamlined the inventory management system, reducing costs by optimizing stock levels and reducing waste.

Operations Supervisor - Reliever Project Manager
Saptco contract in King Abdullah University for science and technology (KAUST)


Manage the SAPTCO contract at King Abdullah University for Science and Technology (KAUST). Coordinate with stakeholders to ensure timely and efficient execution of the project.
Provide leadership and guidance to the team.
Develop and implement project management tools to track progress and ensure project goals are met.
Achievements:
Successfully managed the SAPTCO contract at KAUST, ensuring high-quality service delivery.
Developed and implemented project management tools to track progress and ensure project goals were met. Participated as one of the operations assistants managers who supervised training on 14 routes, safety SOB's, and the licensing process for 1000 driver in order to be ready for the hard operations.

Operation Planning Specialist - Acting as Assistant Operation Manager - Intercity Section
Saudi Public Transportation Co. (SAPTCO) Riyadh, KSA

Conduct data analysis to identify inefficiencies and bottlenecks in the operations.
Develop and implement operational plans that improve the efficiency and performance of the transportation system. Work collaboratively with cross-functional teams to develop and implement new initiatives to improve operations.
Design and deliver training programs to enhance the skills and knowledge of team members.
Achievements:
Developed and implemented operational plans that improved the efficiency and performance of the transportation system.
Worked collaboratively with cross-functional teams to develop and implement new initiatives to improve operations.