Training Programs, Problem Solving, Strategic Planning & Analysis, Cultural Sensitivity, Customer Satisfaction, Service Assessment & Audit, Customer Service Outsourcing, Cross-Selling, Mentorship, Coaching, Learning & Development, Conflict Resolution, Team Collaboration, Project Management
I joined the business at a time when the company was growing from previous times of shipping couple of orders out of their garage. I was influential in helping the company grow into a multi-million dollar seller with top ratings on Amazon, eBay, and other online retailers by building a high performance global customer service team. My team encompassed internal customer service teams along with a new outsourcing customer service vendor that I trained to adhere to company standard service operating principles.
