As an Operations Manager with experience of success, I am coordinating the activities of various departments.
I am very comfortable working with people of all levels and diversities since having an excellent commercial approach to solving problems and developing business processes.
Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
1- Tasheel Information Technology, Riyadh-KSA (2013– till date):
Position (1): Operations manager
• Played a significant role in long-term strategic plans toward operational excellence – Developed long-range forecasts and maintained long-range financial plans, developed and implemented organizational strategies and policies.
• Interacted daily with the Directors – Managed budget in coordination with Board.
• Supervised and increased effectiveness and efficiency of operational systems and processes/policies to support organization’s mission; specifically, supported management reporting/information.
• Focal point for creating and monitoring cash flow – Developed and managed annual budgets and program budgets and organized fiscal documents.
• Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, and write-off, cash control boosting around 80% and reducing expenditure by 75%.
• Monitoring and controlling compliance in all areas, including customer care, effective planning, staff training and development, organization and time management
• Supporting management and staff to help create their own successful and productive team and become effective team leaders
• Coordinating with the PMO regarding cost center and financial aspects.
• Assisting the director in preparing man-hours budgets, schedules, costing, for area Projects requirements.
• Interface regularly with project manager and project delivery team.
• Assist project managers from project initiation till closeout.
• Monitor project for contract compliance
• Ensure all incurred cost is reflected accurately and in a timely manner.
• Support pm’s as required to understanding performance of their tasks.
• Ensure all financial impacts of change order are reflected correctly.
2- Zuhair Fayez Partnership (ZFP-IT) Riyadh-KSA (2008– 2012):
Position (2): Project accounting-Collection supervisor.
• Perform project analysis and proper reports for review.
• Understanding the commercial and billing requirements.
• Assuring that projects records, data, and documents are properly maintained.
• Contributing to development and implementation of new programs and specs.
• Assuring a defined timescale for all Projects through a clearly specified start and end date within which the deliverables must be produced to meet specified customers requirements.
• Coordinating with Projects Managers to have approved budgets. Since projects are allocated to a level of financial expenditure.
• Working on ensuring limited resources. From the start of any project as of agreed amount of labor, equipment and materials is allocated to that particular project.
• Assisting on Project Closure by releasing the final deliverables to the customer, handing over project documentation, terminating supplier contracts.
• Maintaining and support for Riyadh area projects billing forecasting and projects administrative works
3– LIFCO, Beirut-Lebanon (2000-2007):
Position (3): Collection Manager and Senior Administrative
• Producing documents, briefing papers, reports and presentations.
• Experience of managing a team of up to 10 staff members.
• Organizing and maintaining diaries and making appointments.
• Staff administration including holiday and sickness tracking.
• Assisting with the preparation of the monthly management accounts.
• Monitoring of staff timesheets time in lieu and holidays.
• Organizing meetings and ensuring senior managers are well prepared for them.
• Maintaining & developing the office filing systems both on paper and computer.
• To identify, plan and execute implementation of new business streams.
• Ensuring that any concerns or complaints are dealt with appropriately.
• Involved with recruitment; dealing with ad responses, sourcing potential
• Candidates and arranging interviews.
• Ensure that credit and collection policies, procedures, practices, and documentation
Meet internal regulations.
• Assign, monitor and supervise the work load in the Collections Department and.
• Reviews collection reports to ascertain status of collections and balances outstanding
• Analyze / monitor client A/R account balances for past due
• Making client contacts as per collections strategy (e.g. comfort calls, e-mails
• Ensure billing is completed to agreed SLA's
• Perform root cause analyses on performance deficiencies, propose solutions,
