Hospitality Industry, particularly the fast-paced service industry as a QSR Operations Manager, Corporate Customer Manager and Strategist, Restaurant Manager, Service Floor Operations Manager and Hospitality Trainer. My expertise lies in leveraging refined operational, commercial practices to build luxurious lifestyle services and specialising in major market expansion, revenue consolidation, hotel development and integrating team work in developing innovative project deliverables that drive overall company growth.
Hospitality
Industry, particularly the fast-paced service industry as a QSR Operations Manager, Corporate
Customer Manager and Strategist, Restaurant Manager, Service Floor Operations Manager and
Hospitality Trainer. My expertise lies in leveraging refined operational, commercial practices to
build luxurious lifestyle services and specialising in major market expansion, revenue
consolidation, hotel development and integrating team work in developing innovative project
deliverables that drives overall company growth
SMITH & SMITH (MyExtensionz) – Operations Manager
January 2020 – Present (Lagos, Nigeria)
•
Led a 10-person project team to manage international franchise rebranding for 50+ global hospitality industry
events and testing competitive industry insights and metrics, external marketing activations, campaigns thereby
minimizing budget by 60%, contributing directly to Smith and Smith's KPI and success with “Project Interim”
•
Inspect all food & Beverage outlets, Kitchen and stores to check the stock in hand (quality, usage, par levels,
expiry etc.) with the F&B supervisor &Chef
•
Developed global processes for business continuity during COVID-19 to host strategic customers in digital
isolated luxury rooms & shortlet, including engaging on a myriad of teleconferencing platforms, offering
interactive demos and providing resources for live troubleshooting
VOREM – Operations Manager
Jan 2017 – June 2017 (Lagos, Nigeria)
• Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve
a 25% gain in daily covers served with zero additional labour or overhead costs
• Established mandatory customer service training program for all customer-facing employees.
• Provided industry expert list building, direct inventory contacts, B2B, Lead list and operational standard
methodologies establishing a record list that led to 70% Client retention
• Supported with Data processing, management and enrichment for hotel operations and monitored the
preparation and update of individual Departmental Operations Manuals.
Playing the guitar
Karoke
Singing
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