I am a results-oriented operations professional, I bring extensive and expertise across Banking, Call Center, and Retail Operations, with a focus on customer Service, Collections, and sales. My track record speaks to a consistent delivery of remarkable results.
My skills extend to project managment and people development. I have proven ability to inspire individuals. As self-motivated and innovative thinker, I thrive in dynamic enviroments. My talents, ensuring efficient operations and optimal outcomes in challenging situations.
1. Call Center Management. My extensive experience in call centers includes leading diverse projects and effective processess.
2. Operations Managment. I excel in optimizing operational efficiency, implementing process improvments and coordinating complex projects.
3.Customer Service. A customer centric approach is at the core of my professional ethos, reflected in achievements such as improving customer satisfactions levels.
4. Leadership. My leadership style focuses on inspiring teams to excel, fostering a positive work enviroment and achieving results.
5. Coaching. My commitment to coaching has shaped my approach to leadership and team development.
6 Training. Certification by the National Organization for Qualification & Vocational Guidance validates my proficiency as a trainer
Commercial Manager
Voi & Noi Retail Company Sept 2022 - Nov 2023
Director of Legal Collections Division (Call Center)
Sioufas & Associates Law Firm Jan 2017 - Aug 2019
Credit Manager (Call Center)
P. J. Condellis S.A.
Beyond my professional commitments, I volunteer for organizations like Job pairs, providing free training and coaching to individuals. This effort brings a sense of satisfuction and purpose.
I love traveling, as it provides me with valuable experiences that not only broaden my prespective, but also serve as a source of inspiration and personal growth.
Furthermore, I am dedicated to continues learning and regularly attend seminars to stay in touch with latest developments in a wide range of topics like customers service and managerial practices. Lately I find AI fascinating.This allow me to stay informed and satisfies my need to be creative and inovative in the workplace.
Finally, I am relaxing by listening to history podcasts.
