EDUCATION
The American University in Cairo – AUC
Alexandria Branch, Egypt
Office Management Diploma
Administration and Economic College
Verwaltungs – und Wirtschafts-Akademie – VWA
Freiburg, Germany
Sales Management Diploma (ONLINE STUDY – still consider in)
SUMMARY and Career Objective
A highly organized and dedicated Executive Assistant with over 20 years providing throughout and skilful administrative support to Senior Executives.
Demonstrated capacity to provide comprehensive support for Executive-Level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks
Dedicated and focused; able to prioritize and complete multitasks and follow through to achieve projects’ goals within demanding timeframes
An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels
Skilled at utilizing customer service, planning, purchasing, logistics, operations as well as sales gained through solid business management and commercial experience nationally and internationally
Living in Europe (Germany) for more than 10 years and having a professional business experience with international and national companies in Europe and the Middle East gave more strength to my career and established more ability in how to deal professionally and understand other nationalities and mentalities
WORK HISTORY &RELATED EXPERIENCE
Target Intl. Co. Sept. 2012 – Sept. 2013
Cairo, Egypt
Company deals in Garments production for export with Turnover of 1-5M$
Position: Office Manager
• Plan and implement office guidelines
• Manage administration and office staff members
• Restore and solve administrative problems
• Schedule and coordinate meetings, appointments and travel arrangements for Company Managers
• Initiate new business channels and new markets in Europe & USA
• Maintain Customers’ databases
• Respond promptly to Customers’ inquiries and handle/resolve customers’ complaints
• Follow up production status in factories dealing with the company to achieve customers’ buying targets
• Supervising company merchandisers & follow up orders
• Organize workflow to meet customers’ & shipments’ timeframes
• Follow up factories productions and supervise co. quality control department
• Follow up goods shipments with co. shipping department till its arrival to customers abroad
• Payments supervision – follow up records of customers’ interactions & transactions
• Provide regular reports (daily/weekly/monthly) and feedback on the efficiency of the customer service process to the head office in Alexandria
• Arrange regular foreign customers’ visits to factories for negotiating/closing seasonal contracts
• Negotiate and close contracts with hotels and travel agencies
All Trade Co. Nov. 2010 – Sept. 2012
Alexandria, Egypt
Company deals in International Trade – Import / Export
Position: Business Development Executive
• Identify local market and categories requirement through market intelligence and researches
• Initiate new business channels and new markets
• Negotiating & closing contracts with both suppliers and customers
• Supervision of sales, supplies and payments
• Responsible for the bidding in governmental tenders and its follow-up, and work on strengthening the relations and transactions with government agencies
AICO GmbH Co. May 2007 – June 2010
Germany
Egypt Branch
Company is a major supplier of frozen & dry foods to North Africa and the Middle East with Turnover of 20-60M$
Position: Chairman Executive Assistant
A) Accomplishments:
• Establish a branch of the German company in Egypt and create of a business entity in accordance with the laws of Egypt
• Dealing with the concerned Egyptian authorities and complete all steps up for establishing the 3 daughter Egyptian companies (named: Marine Foods Co, Frigo Foods Co & Star Foods Co) – for importing, marketing, sales in Egypt
• Create and configure all the required departments and functions in the 3 companies to complete the importation of goods from the arrival of the port operations through the storage of goods until the sale and delivery to customers
• Create an accounting system to regulate the financial cycle within the branch, and with the parent Mother company in Germany
• Selection, recruitment and appointment of all the human resources required for all sections of the 3 companies
B) Duties & Responsibilities:
• Arrange & supervise Chairman’s monthly visit to the Branch
• Arrange & accompany Chairman’s monthly market & customers’ visits
• Schedule and coordinate meetings, appointments and travel arrangements for company Chairman
• Provide Chairman with market & business data analysis
• Managing customer service operation including receivables and credit management.
• Working with appointed sales team for building sales strategies & targets and making sure of achieving it
• Focusing on market demands, forecasting and work on quality development
• Implement procurement strategies and policies and lead the procurement department of the parent company in Germany in all phases
• Manage vendor relationships and build effective partnerships
• Help to lower costs and secure agreements
• Plan and implement office guidelines
• Negotiate and close contracts with Hotels and Travel Agencies
AICO GmbH Co. Sept. 1998 – May 2007
Emmendingen, Germany
Company is a major supplier of frozen & dry foods to North Africa and the Middle East with Turnover of 20-60M$
Position: Executive Assistant to Export Manager
• Dealing with suppliers directly and/or through brokers
• In charge of key accounts of the American suppliers for closing and monitoring yearly contracts
• Build and develop relationship with key suppliers in different origins and customers in Egypt & North Africa
• Negotiating and closing contracts with both suppliers and buyers
• Opening & developing new business opportunities in existing and new markets
• Following new Customs & Import regulations in countries dealing with
• Preparation and review of all documents in accordance with the terms of tenders, which entered by the company
• Preparation and review all bank documents of the trading deals/procedures (Letter of Credits, Letter of Guarantees, etc)
• Maintain procurement files
• Follow up Shipments & its documents
• Supervision of Orders, Supplies and Payments
• Evaluating and selecting best freight offers either from shipping lines or freight forwarders
• Organize participation in trade fairs
• Regular travel to dealing goods’ origins for quality assurance
• Regular travel to dealing markets / customers for market visits and customer service
Unilever May 1994 – August 1998
Alexandria, Egypt
Company is a leading FMCG Co.
Position: Asst. Commercial Director
• Carry out all tasks assisting Commercial Director in all related office management
Delta Scientific Services Co. March 1992 – May 1994
Alexandria, Egypt
Company is the sole agent of several European scientific equipment manufacturers
Position: Asst. Sales Manager
• Carry out all tasks assistant sales manager
Marine Surveyors Co. Sept. 1989 – Feb 1992
Alexandria, Egypt
Company is the authorized surveying office of the ARAB MARITIME ACADEMY
Position: Office Secretary
• Carry out all secretarial tasks
ADDITIONAL SKILLS
• Proficient in computer usage including: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook and Internet Browsing with excellent typing skills
• Strong Analytical and Organizational Skills
• Excellent Interpersonal Skills, Phone and Office Etiquettes
• Outstanding ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization
• Great customer service skills aided with an approachable attitude.
LANGUAGES
• English Speak fluently and read/write with high proficiency
• German Speak fluently and read/write with high proficiency
• Arabic Native Language
• French Speak and read/write with fair proficiency
SEMINARS & TRAININGS ATTENDED
• Interviewing Skills Seminar Feb 2007 Germany
• Sales Negotiation & Customer Psychology March 2007 Germany
COUNTRIES VISITED FOR BUSINESS & PLEASURE
• Australia
• New Zealand
• Asia:
India, Singapore, China, Hong Kong, United Arab of Emirates, Kuwait, Qatar, Saudi Arabia, Jordan, Lebanon, Bahrain
• Africa:
Sudan, Kenya, Morocco, Algeria
• Europe:
Germany, Holland, United Kingdom, Ireland, Scotland, Denmark, Norway, France, Switzerland, Greece, Luxemburg, Belgium, Spain
• The Americas:
United States of America, Brazil, Argentina, Uruguay
