EMPLOYMENT HISTORY
May 2012 – November 2013 – Wentworth Hotel –Aldeburgh – IP15 5BD
Receptionist
• deliver excellent customer service at all time
• deal with enquiries in a professional manner, in person, on the telephone or via e – mail
• administer all reservation, cancellation and no – shown, in line with company policy
• maximising sales opportunities, provide reports for all departments and management
February 2011 – June 2011 – Api Restauracje – ul. Zdrowa 22A/2 – 31 – 216 Kraków
Customer Service Manager
• develop a customer service Policy for an entire company
• managing a team of a customer service staff
• handling face to – face enquiries from customers
April 2010 – October 2010 – Capgemini Polska – Sp. z o.o. – ul. Lublańska 38 – 31-476 Kraków
Junior Accountant
• delivering customer service to a high standard
• dealing with queries relating payments, providing all information for customers in effective way
• secures financial information by completing database backups; keeping information confidential
• ensuring that all procedures are followed at all the time
September 2008 – February 2010 – City Inn Hotel– 1 Auburn St. – Manchester – M1 3DG
Food & Beverage Supervisor
• ensure that Brand Standards of Customer Service are implemented on a consistent basis
• responsibility for attaining and exceeding budget targets
• efficient cost control and maximisation of revenue
• consistent delivery of Brand Standards as outlined in the Brand Operating Procedures Manual
• responsible for hotel and departmental operational standards and procedures, customer service standards, Company and Hotel performance and conduct guidelines
April 2008 – September 2008 – Global Baggage Solutions – Manchester Airport – M90 1QX
Customer Service Agent
• delivering customers service to a high standard
• dealing with any errors and anomalies
• ensuring that correct procedures are followed at all the time in order to adhere to AAA requirements
• dealing with queries relating to lost property on a face to face and telephone basis
• processing of lost property, ensuring that items are logged into the World Tracer System
October 2005 – July 2007 – Wensum Valley Hotel – Taverham – Norwich – NR8 6HP
Assistant Restaurant Manager
• overseeing customer service requirements
• handling customer enquires and complaints, problem solving
• liaising with customers, employees, suppliers, licensing authorities, sales representatives
EDUCATION
2008 – 2010 – Institute of Leadership and Management – NVQ Level 2 – Team Leading
1998 – 2002 – Academy of Economics – Kraków
Faculty: Knowledge of goods
Specialisation: Customs Trade
1993 – 1998 – Hotelier Technical School – Kraków
FURTHER COURSES ATTENDED
2005 – City College – Norwich – English course – ESOL certificate
2002 – Wholesale trade and logistics
LANGUAGES
English – fluent – written and spoken
Polish – native
ADDITIONAL SKILLS
Analytical skills
Managing skills
Good communication skills
Good organizational skills
