BEng (Hons) Computer Systems Engineering - 2.2 (University of Kent, Canterbury)
ITIL Version 3 Foundation course
Excel Advanced training course
Dialogic Integrated Media Gateway training course
AVAYA 6200 Bridge Administrator qualification
Alemba Ltd, Product Consulant June 2013 – Present
Provide high level support and personalised hands-on consultancy on a wide range of ITSM features including Asset Management, Incident Management and Workflow and Report design
Alemba Ltd, Software Support/Junior Developer May 2012 – May 2013
Provided 1st to 3rd level customer support including discovering and reporting faults and resolving customer issues
Arkadin UK, Service Operations Engineer Jan 2012 – April 2012
Provided 24/7 on-call support, ensuring smooth running of both the office infrastructure and customer services
