20+ overall experience in BPO and IT industry in which 9 years of experience in Delivery Lead, Project manager, Transition manager, and service delivery manager and delivered 60+ development enhancement and 2 end to end project and 6+ support project and 30+ remote transition project and onsite project.
Have handled and managed team consisting of multiple vendors, multiple teams and interaction with multiple stakeholders, vendors, customer teams etc on a regular basis and preparing status reports, RAID log, action tracker, mitigate the issues and track the project to closure within the scheduled timelines and milestone.
PhD in Business Administration - thesis on "Customer perception towards security system in E-banking services"
MBA in finance and systems
Bachelor of corporate secretaryship
Certification: CSM, Prince 2 foundation and practisioner, ITIL v3 foundation
Skill: Project management, MS-Office, Jira
My hobbies are painting, drawing, listing to music, watching tv and reading for blind students, teaching, volunteer activities. Have been part of NSS camp and donated and interacted with multiple old age and orphanage homes.
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