Project Team Leader seek opportunity to leverage skills

Available

Result-Oriented Customer Support Specialist with a successful track record in leading teams in customer support.A collaborative and empowered leader, I provide guidance, support and ongoing training to team members to foster their professional growth. Now, seeking opportunities to leverage my analytical mindset and problem-solving abilities. With a deep understanding of customer needs and a keen eye for process improvement opportunities, I am equipped to provide valuable insights and strategic recommendations to drive business growth and efficiency. Combining my expertise in customer support management with my passion for data analysis, I am eager to contribute my skills and drive meaningful change in a dynamic and challenging environment.

Serial No: 175208
Skills keywords: project team leader, it business analysis, problem solving, customer focused

List Of Qualifications & Related Skills:

Customer Experience Management
Team Leadership
Relationship building
Process Improvement
Data Analysis
Problem Solving
Communication and Collaboration
Mentoring and Development
Adaptability
Strategic Thinking

Previous Employment Details:

For the past six years, I have been employed by the company Cosmote E-Value, part of the OTE Group (Hellenic Telecommunications Organization) . I began in 2017 as a customer support representative, working mainly on numerous technical projects. In 2019, I was promoted to a shift supervisor role, where I gained the necessary skill set to take on the position of Project Team Leader - Samsung Coordinator in 2022.Up to today, I am collaborating with Samsung Greece and oversee the entire Technical Support and Customer Experience team.

Interests & Hobbies:

My main hobby and love is basketball. I was a player for many years and after that I became a Referee of local and national categories.
I also enjoy travelling, exploring new places and meet new people and cultures.

Current location:  Decentralized Administration of Attica, Greece - View on map
Nationality: Greek
Spoken languages: english, Greek





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