Result-Oriented Customer Support Specialist with a successful track record in leading teams in customer support.A collaborative and empowered leader, I provide guidance, support and ongoing training to team members to foster their professional growth. Now, seeking opportunities to leverage my analytical mindset and problem-solving abilities. With a deep understanding of customer needs and a keen eye for process improvement opportunities, I am equipped to provide valuable insights and strategic recommendations to drive business growth and efficiency. Combining my expertise in customer support management with my passion for data analysis, I am eager to contribute my skills and drive meaningful change in a dynamic and challenging environment.
Customer Experience Management
Team Leadership
Relationship building
Process Improvement
Data Analysis
Problem Solving
Communication and Collaboration
Mentoring and Development
Adaptability
Strategic Thinking
For the past six years, I have been employed by the company Cosmote E-Value, part of the OTE Group (Hellenic Telecommunications Organization) . I began in 2017 as a customer support representative, working mainly on numerous technical projects. In 2019, I was promoted to a shift supervisor role, where I gained the necessary skill set to take on the position of Project Team Leader - Samsung Coordinator in 2022.Up to today, I am collaborating with Samsung Greece and oversee the entire Technical Support and Customer Experience team.
My main hobby and love is basketball. I was a player for many years and after that I became a Referee of local and national categories.
I also enjoy travelling, exploring new places and meet new people and cultures.
