Collections Qualifications:
-Negotiate with members in order to cure past due consumer loan and credit card accounts within Federal and State laws and industry regulations.
-Investigate available resources to identify and locate current contact information for members that have become unreachable.
-Determine appropriate forms of assistance for members based on causes of delinquency and assistance eligibility (refinances, extensions, etc).
-Adapt and comply with ever changing industry and company regulations and procedures.
Technical: Proficient with Microsoft Office suite.
Navy Federal Credit Union: February 2014 to present
-Repossession Specialist and previously a Senior Collections Counselor
Banfield Pet Hospital: January 2012 to February 2014
-Lead Veterinary Assistant
Oberthur Technologies: May 2007 to December 2011
-Security Officer
