Experience
Chat Sales Representative [January 2013 – Present]
APPLE INC EUROPE, Ireland (September 2012 – Present)
• Dealing with a diverse range of clientele in providing advise on all products available on the Apple Online Store
• Interacting with customers via chat online
• Responsible for the DACH market (Germany, Austria and Switzerland)
• Ensuring that the right solution is found for each customer in line with clients specifications
• Monitoring Q&A Forum
• Winner of an iPhone for having the best close rate and revenue
• Always meeting or exceeding team targets
Fraud Analyst [September 2012 – January 2013]
APPLE INC EUROPE, Ireland (September 2012 – Present)
• Responsible for the DACH market (Germany, Austria and Switzerland)
• Fraud preventing for orders on the Apple Online Store
• Checking orders and sometimes completing call backs
• Using strong analytic and research skills
German QA Tester (June 2012 – September 2012)
KEYWORDS INTERNATIONAL, Ireland
• Testing of a variety of video games
• Completing Bug reporting, translations and proof reading of in-game texts
German QA Tester (February 2012 – May 2012)
LOCALSOFT, Spain
• Testing of a variety of video games
• Completing Bug reporting, translations and proof reading of in-game texts
Customer Support (October 2010 – January 2012)
BLIZZARD ENTERTAINMENT, Ireland
• Provided Account and Technical Support, mostly for World of Warcraft but sometimes for legacy games as Diablo II or Starcraft
• Interacted with various customers from Germany, Austria and Switzerland via telephone, email and chat
• Monitored and commented on Forums
• Updated billing information, dealt with charge-backs and account blocks
• Utilized expertise in solving technical issues for Windows and Mac users
Customer Support (April 2008 – October 2010)
1&1 INTERNET AG, German
• Interacted with customers in Germany via telephone and email
• Worked in the billing department and dealt with escalating customers
• Updated internal Knowledgebase
• Acted as point of contact for English speaking customers in Germany
• Undertook business development calls
Administrative Clerk (June 2005 – March 2008)
VERBANDSGEMEINDE RANSBACH-BAUMBACH, German
• Helped citizens of Ransbach-Baumbach with social welfare and pension issues
• Responsible for Public Relations of the city of Ransbach-Baumbach
Education And Qualifications
Apprenticeship Administrative Clerk: Verbandsgemeinde Ransbach-baumbach (2002 – 2005)
3 years apprenticeship in all departments of verbandsgemeinde Ransbach-baumbach [half time school and half time work experience]
Evening English Classes: Volkshochschule Montabaur, Germany (2003 – 2006)
English Language: Two Certificates from the University of Cambridge
Languages
German [Native], English [Fluent]
