Since beginning of career I have always been interested and attracted by the satisfaction of seeing an happy Client. A returning Client is for sure the top part of the day and it can really make my day up.
I have frequently witnessed managers ruining relationships with a Clients for futile reasons while it is for me very simple and natural to give Clients a good service experience and seeing them return with a smile.
I obviously always plan and budget with this in mind.
Design, Build, Run and Manage the Service Area. Understanding, supporting and promoting the involved Sales and Marketing personnel. 360 degree vision on Dealership and Service Operation. Customer Satisfaction (CSI and NPS) and Loyalty. Auditing, Negotiation & Motivation.
Since I was a kid I have always been interested in Classic cars, workshops and tools.
More recently in Electric vehicles technology and Clients' reports/review.
Since 2022 Equitation.
