Career
2010 – date
Senior Sales Associate
TK Maxx
• Delivering an excellent customer experience by providing a warm welcome, offering product advice and responding to enquiries
• Responding to complaints and returns in a calm and professional manner to achieve a resolution that is acceptable to both the customer and the business
• Handling cash and card transactions with accuracy and attention to detail
• Ensuring a pleasant shopping environment by arranging advertising and promotional displays and maintaining the shop floor and the stock in pristine condition
• Demonstrating a good eye for fashion and styling
Key achievements:
• Consistently achieving demanding sales targets by motivating and encouraging staff to work together as a team to deliver positive results
• Receiving a certificate for Excellent Customer Service
2010 – 2011
Sales Associate
Boots
• Contributing significantly as a hardworking member of the team, with responsibility for receiving early morning deliveries and maintaining warehouse standards
• Communicating effectively with a diverse range of customers and colleagues of all ages, cultures and abilities
• Delivering the highest possible standards of customer service
Key achievements:
• Consistently completing tasks within demanding deadlines, through effective time management and prioritisation
• Receiving an award for Store Security
2010 – 2011
Sales Associate
Sportsdirect.com
• Delivering the highest possible standards of customer service when interacting with customers at the till points and on the shop floor
• Maintaining a pleasant shopping environment by replenishing stock and tidying as necessary
2009 – 2010
Sales Assistant
JD Sports
• Greeting customers, using strong communication skills to ascertain their needs and advise on relevant products
• Courteously responding to any customer complaints, and striving to rectify the situation to retain their custom
• Sourcing new products at major fashion shows and events and promoting specific lines as advised by management
• Unpacking and verifying stock deliveries, and highlighting any discrepancies arising
Key achievements:
• Proactively improving branch performance and making recommendations on potential changes
• Representing the business at trade shows and external events
Qualifications
MBA degree: Business Administration, University of Sunderland, UK 2011
Advanced diploma: Management Studies, UK 2010
BBA: Business Administration, Stamford University, Bangladesh 2008
Languages
Fluent English, Bengali and Hindi
