KEY SKILLS
Customer Relationships Management: long-term customers relations, CRM systems
Performance Management: reporting, key performance indicators
Operations Management: lean processes design, organizational design, supply chain management
Business Strategy: vision, mission, strategy, repositioning, business development
Project Management and specialized training
EXPERIENCE
2013 – OMV Group (Austria) – OMV Petrom (Romania)
Current Largest oil and gas producer in SE Europe, >3.000 MEUR turnover, >13.000 staff (Romania)
Project Manager
• Developed and implemented a performance management system for the services provided by Global Solutions to OMV Petrom:
o Designed business processes
o Developed KPIs for all services/products and implemented optimization measures
o Defined quality standards for services (ISO 2000)
• Defined and implemented CRM, consequent to the Performance Management project:
o Created a customer Call Center for OMV Petrom
o Built a centralized Service Desk for internal clients (OMV Petrom)
o Improved customer satisfaction to 78% for 2013 (from 70% in 2011)
• Created a Business Intelligence Center for data management and reporting automation:
o Defined reporting needs and analysed existing systems (CADA, excel)
o Defined BI concept: customer (user) interface, data management system, CRM and reporting dashboard
o Implemented software, harmonized with existing system, rolled-out pilot in four months
o Built standardized reports for each service, supporting the designed KPIs
• Performed trainings for presentations in PowerPoint, Excel, Project Management tools & business cases preparation and presentation
2013 – Work In Startups
Current Startup, recruiting industry, London (UK)
Business Consultant – Operations
• Supported the founders in creating the business development strategy, vision, mission, and strategic targets
• Built customer acquisition strategies and customer success metrics and analytics
• Responsible also for customer support, community management, social media management (using tools such as uberVu or ViralHeat)
2008 – Ensight Management Consulting
2013 Romanian largest consulting company, >5 MEUR turnover, 60 staff (Bucharest)
Senior Management Consultant (CMC)
Managed projects in operations management optimization and organizational design for shared services organizations:
• Optimized internal commercial processes, designed products and a cost distribution system, accompanied by relevant key performance indicators:
o Excellent feedback from client: increased transparency and cost allocation accuracy
o Redundancies reduction: 40% less discrepancies between planned service volumes/budgets; 50% effort reduction for planning services volumes/budgets
• Coordinated restructuring, transformation, strategy and re-positioning of organization:
o Transformed the organization into a service oriented/customer-focused organization; increased customer satisfaction to 70% in 2011 (from 62% in 2009)
o 34% headcount reduction and 38% operational costs reduction
o Service quality improvement, enhanced efficiency through outsourcing of non-core activities and centralization of administrative activities
o New organizational structure: clear processes, roles and responsibilities
Other responsibilities:
• Was the Program Management Office for the construction of the biggest office campus in Romania: unblocked construction (on hold for 2 years), defined new time schedule, project organization, reporting and cost standard templates
• Coordinated the SAP optimization, as SAP MM expert for demand management reorganization; performed specialized SAP trainings to SAP end-users
• Prepared proposals, sales meetings, developed internal competences in marketing
2005 – 2007 Procter & Gamble Marketing Romania
International FMCG company, ± 30 MEUR turnover, >400 staff in Romania (Bucharest)
Purchase to Payment Coordinator
• Started as a Purchasing Assistant for indirect spend; took over SAP Transactional Analyst responsibilities in 2006 and the setup of the new Procurement Centre for direct spend in 2007
• SAP MM (direct and indirect purchasing) key-user and qualified trainer
• Designed performance scorecards to measure buyers’ activity (according to set targets and internal control rules), building action plans where needed
• Designed and implemented SOX compliance rules/systems into all procurement purchases processes for indirect spend, optimized SAP internal control processes:
o Excellent customer feedback (EMEA P&G plants and suppliers)
o Top Purchasing Assistant performer
o 18 – 24% reduction of SAP reports incidents/errors (as Transactional Analyst)
o Audit May 2007 with very good results and minor observations
2003 – 2005 Dacia RENAULT
International automotive company, ± 2.600 MEUR turnover, >13.000 staff (Romania)
Buyer
• Managed a supplier portfolio of >50 suppliers and a budget of ±10 MEUR, being in charge of directly purchasing vehicle parts (Dacia Nova and Dacia Logan):
o ±12% yearly cost reduction through negotiation and synergies
o Good feedback from suppliers and other collaborators
o Ensured production continuity, solved crisis situation (such as major quality defects)
EDUCATION
2013 Project Management PRINCE2 Foundation (AMPG International)
2011 – 2014 Certified Management Consultant (International Council of Management Consulting Institutes)
2007 – 2009 MA Management and Business Communication, National School of Political and Administrative Sciences, Bucharest, Romania
1999 – 2003 BA Public Administration, University of Pitesti, Romania
OTHER
• Fluent in English, French and Romanian (native), intermediate in German
• Trainer: PowerPoint, Excel, project management tools, business case, SAP MM (P&G qualified trainer)
• Skills: customer relationship management, data analysis, synthesis and presentation, HTML, CSS, Python basic, problem solver, efficient in planning and following deadlines, organized, proactive, intrapreneur.
