EDUCATION AND PROFESSIONAL QUALIFICATIONS
2004-2009 Edinburgh Napier University Degree BA Hon Business and Finance
1999-2004 Strathallan School Highers: English, Math, French and Business Studies
Aug – Oct 2013 Green Deal Energy Assessor
EMPLOYMENT HISTORY
July 2009 – Mather’s Dairy Utensils Ltd
Present Customer Services Executive
• Manage all group customer service and support activities
• Ensure the quality, efficiency, effectiveness and profitability of customer services
• Drive the marketing and promotion of the group, its products and services
• Lead and co-ordinate sales activities across the group
• Set sales targets for the company
• Establish policies, manage statutory and regulatory compliance (e.g. Health and Safety)
• Promote management and staff training and development
• Support drive to increase market share in the North of England Market
• Research future expansion plans as company looks to diversify
May 2008 – Island Lake Camp
August 2008 Assistant Head of Tennis
• Managed the other 10 tennis coaches
• Ordered supplies with the Head of Tennis
• Coached more than 100 young people a day
• Conducted sales tours
• Prioritised and managed time of the other coaches
• Ran extra coaching classes in free time
October 2007 – John Lewis
May 2008 Sales assistant
• Generated sales through customer interaction and demonstrations
• Managed stock levels on shop floor and stock room, designing shop floor product layout
• Worked to strict daily sales targets
May 2007 – Island Lake Camp Pennsylvania
August 2007 Summer camp Counsellor/Tennis coach
September 2005 – Kings Bar Edinburgh
April 2007 Barman/Bar Manager
• Served and interfaced with customers
• Initiated Promotions and Theme nights
SKILLS
Successful, experienced salesman
Proficient in MS Office 2010, Word, Excel, PowerPoint, Outlook & Access
Good understanding of business practice, legal, financial and accountancy issues
Efficient Internet researcher
Competent Mac and PC user
Proficient in Sage Pay
Comfortable in the use of digital & social media: Facebook & Twitter
ACHIEVEMENTS
PERSONAL ACHIEVEMENTS
2013 Assistant Coach Dumfries Colts
2012 Mather’s Dairy Utensils Ltd
Customer Services Executive, managing higher value customers, as well as managing higher levels of staff
2012 Dumfries 1st 15 Rugby Team Captain
2009 Scotland Students Rugby League National Team
2008 Island Lake Assistant Head of Tennis
SALES ACHIEVEMENTS
2013 Made one off biggest sale in department of £250,000 dairy parlour
2011 Made one off biggest sale in department of 5 150kW wind turbines
2009 Made one off biggest sale in department of 3 Robotic milking machines for £350,000
2012 Sold 65 Biomass boilers
2011 Sold 1.3MW of Solar PV panels, working out at about 100 systems
2010 Sold 115 Wind Turbines for renewable side of company
2010-present Sold 15 major Dairy units
ADDITIONAL INFORMATION
Working for Mather’s Ltd (one of the biggest dairy suppliers in the UK) first ignited my passion for sales. I have developed a professional approach to client relationships, consistently reaching and beating pre-set targets. When I joined the company, my first sale was a large dairy system with three Robotic milking machines – the total job costing £350,000. In the last 5 months I have sold 40 Biomass boilers for our renewable energy company.
Managing my department of 10 employees has enabled me to understand the importance of motivating others in order to deliver projects and targets in the most efficient way. It has also broadened my appreciation of the importance of individual team members’ contributions to reaching departmental objectives.
I am highly ambitious, a strong negotiator and keen to apply my previous experience and existing skills to my interest in sales and marketing.
