Education
York College, York (2007-2009) BTEC National Diploma Level 3
Media,
Film and Television. Distinction Distinction Merit.
Job History
O2 – Telefonica
Store Guru,
Cell Phone Sales Advisor,
Third Manager.
April 2013 – Present
Partners in Specialist Care
Special Needs Care Assistant
February 2011 – April 2013
Helping Hands of Harrogate
Special Needs Care Assistant
October 2012 – February 2013
Roles & Responsibilities:
• Providing a wide range of I.T. product support to our customers and staff to help drive sales.
• Effectively managing and providing support to our staff team when required and ensuring we work collaboratively as a team.
• Performing managerial duties to promote overall sales performance within the store.
• Maintaining a professional customer interface for our company.
• Managing personal performance to exceed sales targets.
• Providing one to one software & hardware tutorial sessions to help our customers get the most of their tech.
The tutorials I provide can cater for very simple problem troubleshooting to complex I.T. support. I pride myself on excellent customer service and always operate to a high standard. My aim is to always find a solution that empowers the customer to get the very most from our products so they feel comfortable buying from our store. I provide managerial support to the store when needed. This includes preforming opening and end of day duties, as well as providing a support base to my staff team to help them achieve their personal targets and work towards store targets.
Roles & Responsibilities:
• Identifying patients’ special needs,
• Supporting clients in their daily activities,
• Providing a range of care for the client, including;
o Moving and Handling.
o Personal cares.
o Cooking.
o Meeting clinical needs.
• Managing client appointments and visits.
• Preparing medication.
• Providing social and emotional support,
• Helping with behavioural management,
• Working overnight and as part of a team.
I provide care to my clients mostly in their home environment. Helping them with their daily activities and providing assistance with personal cares.
Roles and Responsibilities:
• Liaising with client’s families to discuss and provide the care that best suited the client as an individual,
• Providing social and emotional support,
• Organising day trips with the client’s individual input,
• Providing a range of care for the client, including;
o Moving and Handling.
o Personal cares.
o Meeting clinical needs
o On going Emotional Support.
• Working occasional nights on a children’s hospice ward,
Working closely with the clients family was essential to my role with Helping Hands of Harrogate. We aimed to provide an individually tailored care service to our clients to best meet their needs.
T-Mobile UK
Sales Advisor
November 2010 – January 2011 Roles & Responsibilities:
• Providing customer service over the phone and in store.
• Providing products that best suit the customer’s needs.
• Maximising sales.
• Provide impartial advice.
• Work as part of a sales team.
Teamwork was very important during my employment at T-Mobile as all staff are required to work together to meet store targets.
Easter Seals – New Jersey
Special Needs Carer / Camp Councillor
June 2010 – October 2010 (Summer Position)
Roles & Responsibilities:
• Attending to the client’s needs and requirements including all personal cares.
• Assisting with camp activities.
• Providing 24-hour supervision.
• Promote a safe and protective environment.
• Working closely as a team.
• To be patient and understanding.
Special needs camp counsellors were assigned a small number of children / adults for whom they were responsible. The camp was situated in New Jersey USA and was a seasonal facility that provided care to clients with a wide range of disabilities.
Identifying problems and brainstorming solutions was a vital part of the job role, to ensure safety and to keep the camp running smoothly.
