Senior Customer Service Officer Seeks Employment

" Experienced and results-driven Customer Service Officer with two decades of hands-on experience in telecommunications. Proven expertise in resolving complex customer issues. "
Serial No: 214016

Skills keywords: senior customer services agent, mobile telecommunications, customer retentions specialist
Qualifications:

Extensive Experience in Telecommunications Support
Advanced Customer Service Training
Proficiency in CRM Systems
Knowledge of Telecom Products and Services
Understanding of Customer Experience Principles

Personal Information:

I am a customer-focused professional with 20 years of experience in the Telecom industry. What inspires me is helping others solve problems whether it is a complex billing issue or calming a frustrated customer. I find satisfaction in turning challenges into solutions.

Management Skills:

Training and Mentorship of New Staff
Performance Monitoring
Conflict Resolution Among Staff or with Customers
Cross-Department Coordination

  • Retail Customer Service Officer
    Globe Telecom
    9 years, 2 months ( Oct, 2014 - Dec, 2023 )
  • Customer Service Associate
    Globe Telecom
    6 years, 1 months ( Aug, 2008 - Oct, 2014 )
  • Customer Service Assistant
    Globe Telecom
    4 years, 8 months ( Nov, 2003 - Aug, 2008 )
Employment Sought: Any
Current Location: Melbourne VIC, Australia
Top 5 countries interested in working in: Ireland, Netherlands, Norway, Sweden, Switzerland
Right to work in the following countries: Philippines
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