Education/Qualifications
BSA, Aviation Management
2001 – 2004
High School, Mathematics, English Language Studies, Engineering, 0 Level
1976 – 1980
Experience
August 2013 – Present
Service Delivery Manager, Toll Global Forwarding, Dubai, UAE
I am appointed as Service Delivery Manager (SDM), based in Dubai, and have been delegated the day to day management of the re-deployment of troops and equipment from Afghanistan, and will over watch the delivery of in theatre services.
Responsibilities include:
• Management of the survey and quote process;
• Overseeing the sub contractor’s performance of the services;
• Verifying the services delivered and invoiced.
Strict compliance with:
• Commonwealth regulations and procedures, and host nation laws and regulations, in all areas including Custom Declaration, Diplomatic Clearances and Department of Agricultural, Fisheries and Forestry inspections.
• Defense requirements related to the Defense Security Management (eDSM), management of critical inventory items, compliance with appropriate Defense Policies and other relevant standards.
• Implementing a continuous improvement and innovation program to maintain or improve service delivery standards.
November 2011 – August 2013
Supply Chain / Logistics Manager, Toll Global Forwarding
I was appointed internally to manage the Toll Global Forwarding Logistics warehouse in Jebel Ali Free Zone, Dubai. Responsibilities included;
• Supply Chain 3PL customer.
Import/Export
• General Warehousing
transport
Shipping
Supply Chain Management Systems
• Implementation
Warehouse Optimization / Strategy Planning
• Network Flows
Direct and coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
• OHS Practices and Policy implementation and safe work methods
October 2010 – November 2011
Transportation and Maintenance Manager, Toll Global Forwarding
I was responsible for
• Working with suppliers and customers, planning routes and scheduling delivery times
• Managing a team of supervisors, administration staff and drivers
• Making sure the operation meets its targets
• Coordinating staff training
• Putting together performance reports for directors
• Arranging vehicle maintenance, annual testing (MOTs)
• Organizing vehicle replacements
• Managing contracts and developing new business.
• Installation of GPS/Anti theft devices
• Vehicle tracking, ultimate utilization
• Liaise with local road safety authority for safety training/defensive driving for all employees
• Incident/Accident preventive awareness programs
May 2010 – October 2010 (6 months)
Regional Coordinator, M.E. ,Bridges Worldwide, Dubai, UAE
Based in Dubai, UAE, looking after Express Network Logistics for the Region
2001 – 2009
CEO, Pronto Courier SL, Malaga, Spain
Responsibilities included;
Profit and loss, balance sheet and cash flow management.
Influencing, consensus building, and sustaining relationships.
Workforce engagement and satisfaction.
Human Resources
, Personnel Management,
Finance
Budget Management, Corporate Governance
Financial Analysis,
Negotiating.
September 2001 – May 2003
District Air Manager, UPS, Sunbury, UK
Responsibilities included;
• Airline Trainer (FAA Licensed) to conduct Weight and Balance initial training
• JAR ops understanding and implementation.
• Aircraft policy and procedures, certification, record of training, re-certification and perform National Audits on operations within the District.
• Flight dispatch /NOTAMS / COMPASS/MESCO system knowledge
• On-time aircraft arrival/departure performance
• Devise and deliver quality training (CBT and OJS)
• Manage over 150 employees in 26 Countries
• Aircraft performance and utilization
• Coordinate Company annual budget planning process
• Cost control for all airport operations
• Perform National Audits to ensure Company policies and procedures are adhered to and followed.
• Manage all logistic matters necessary for successful sales process in all distribution chann
Sept 1999 – Sept 2001
Jet Gateway Manager, UPS, Dubai, UAE
Responsible for Air Network planning. Aircraft on-time departures. Managing 30 employees. Liaising with Airport Authority, Police and Security
1996 – 1999
General Manager, UPS, Riyadh, Saudi Arabia
Setting up UPS in Saudi Arabia to include: Staff training of Sales, Operations, Administration, Accounts, Customer Service and general day to day activities
1991 0 1996
Air Ramp Supervisor/Airline Trainer, UPS, East Midlands Airport, Midlands
As an Airline Trainer, I planned, devised, organized and coordinated all training activities across the development center, according to the needs and requirements of the organization.
1990 – 1991
Industrial Engineer, UPS, Feltham, Middlesex
Responsible for cost control of all UK Air Operations for UPS
1988 – 1990
Area Sales Manager, UPS, West Sussex, UK
Responsible for generating GBP 5000 p/month new business, looking after existing customers and collecting payments for South East, UK
Languages
English, French & Spanish
