I am a person with multiple hats. Basically, I have experience of almost 18 years in various domains like Customer service, Sales, IT Service delivery, Operations Management, Project Mgmt, Managed IT To name a few. I am a problem solver and stick to the issue till the end. I like challenges as it helps me to learn from my mistakes and grow stronger. I can get involved in any project or initiative with minimum training and supervision. I have led team successfully and have managed to achieve the targets and goals. Mostly important, I understand that the customer is the king and we need to try our best to keep the customer happy.
Service Delivery
IT Support and Service
Operation management
Managed services (SaaS)
Project management
Technical Account Management
Customer Success Management
Stakeholder management
Escalation Mgmt
Engineering Manager
People management and development
Customer service and Satisfaction
Technical Support
Supervision
Performance management
Service Level Agreement
Quality Management
Complaince
Recruitment
Continuum Managed Solutions - Senior Team Manager - Jan 2011 till date
Intellinget Global Solutions - Team Leader - Jan 2010 till Dec 2010
Spanco Respondez - Feb 2003 till Dec 2009
Football, Swimming, Music,
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