I am a self motivated individual, always striving to perform above expectations. I pride myself on being adaptable to any situation, working well both in a team environment as well as an individual. I believe that knowledge is power, which is why I am always looking for opportunities to learn and develop new skills or further my knowledge and experience with current skills.
Matric Certificate
Senior Workflow Analyst - Amazon - June 2020 - Currently still employed, Responsibilities include but are not limited to Planning and Scheduling, Headcount management, reporting on daily, weekly, monthly statistics and KPIs. Suggesting mitigation plans for missed metrics.
Operations Coordinator - Lufthansa InTouch - May 2017 - May 2020, Responsibilities include but are not limited too. Planning and scheduling, Monthly report of productivity metric, payroll checks.
Real Time Steering Specialist - Lufthansa InTouch - April 2016 - April 2017, responsibilities include but not limited to monitoring daily metrics, call volumes and service levels for global network. Sending intraday reports of KPIs, executing mitigation plans when metrics and Service Levels are at risk.
Lufthansa Cargo Customer Service Consultant - Lufthansa InTouch - October 2014 - March 2017. Responsibilities include but not limited to booking shipments for Logistic Companies, checking restrictions/embargoes for specific shipments. Ensuring proper legal documentation is provided for all dangerous goods. Sharing storage costs for late collections and/or cold storage.
Dress Making and Design.
Community Theatre - Musical Theatre performer
