Bachelor degree - Tourism and travel management
2014 -2016 Service Delivery Coordinato -Easynet Global Services
• leading and coordinating the whole process of service delivery
• responsible for delivery to UK sites (European projects support)
• communicating with third party providers and customers on daily basis
• meeting the customer required deadlines
2011 – 2014 Customer Service Consultant / Reservation Agent - Lufthansa In Touch
• inbound calls in Polish and English supporting Lufthansa and Swiss clients
• fare calculation, rebooking and refunds of flight tickets
• travel agencies support / technical advice to our resellers
• invoicing
