Since I have the un paralleled skills and experience, the right attitude towards my work, my working environment and I am efficient in all I do.
- Bachelor of Science in Secondary Education Major in English
- over 10 years in Call center industry/BPO
- Proficient in MS Office
- Proficient in Zendesk
KARATBARS INTERNATION GMBH - DUBAI UAE
- handle inquiries through calls, email and chat
- handle the KYC for both personal and business account
- handle the red tagged accounts, such as fraud, multiple issue account and death cases
MAWALANA RESTAURANT - DUBAI UAE
- act as Talent Acquisition Officer
- administrative task, staffing and employees needs in person
- implements marketing strategy, research products and prices and
- conduct the weekly inventory in all department
VXI GLOBAL HOLDINGS BV- PHILIPPINES
- responsible for agents adherence, such as attendance, call handling, and other disputes
- coach the agent's behavior using tactics such as call listening, roleplay or side by side coaching
- take the supervisory call once agent cannot resolve the issue
- reporting
- vlogging
- into volunteering and helping charities
