Software Project Manger

Previous Employment Details:

WORK HISTORY
Developed highly capable team of incident response employees
and trained extensively in preparation for possible events.
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Gathered data from incidents that had been remedied for careful
review and analysis to prevent future events.
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Assessed incident priority based upon impact to business and
escalated issues as necessary.
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Initiated project management knowledge study and subsequently
standardized project management practices.
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Coordinated with vendors to identify and procure appropriate
equipment necessary for project completion.
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• Conducted post-resolution reviews with team members.
Tracked metrics involving critical incidents to model trends,
produce reports and make effective recommendations for
improvements.
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• Developed and coordinated response processes.
Took active role in company growth by consistently providing
quality customer service to promote growth and retention.
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Established and oversaw synchronized, cohesive team by inspiring
confidence and offering guidance.
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Collaborated with team members to develop, identify and
accomplish assigned goals and objectives.
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Increased efficiency and team performance by implementing
actionable process improvements.
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Developed implementation methodologies to rein in project costs
while meeting key milestones.
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Implemented cross-training to improve depth of skill sets within
team.
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• Increased customer satisfaction through adherence to all quality

Cognizant Technology Solutions India Pvt Ltd - Project Leader
Chennai, Tamil Nadu • 02/2010 - 10/2015
3i Infotech - Technical Lead
Tamil Nadu 09/2007 - 02/2010
Consona Software Pvt Ltd - Software Engineer
Bengaluru, India • 08/2005 - 09/2007
standards and customer requirements.
Performed detailed assessments of risks to determine constraints
and develop mitigation strategies.
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Managed team meetings and discussed project's goals and
objectives.
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Gathered and analyzed project requirements through
interactions, meetings and periodic walkthroughs with potential
application users and to develop business requirements
documents (BRD) and functional requirements documents (FRD).
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Carefully observed the progress of each project and examined
risks for each project, including setting forth contingency plans.
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Supported top-level decision-making and strategy planning,
forging productive relationships with top leaders and serving as
key advocate for various personnel issues.
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• Maintained project quality with hands-on management style.
Set project timelines and kept teams on task to complete
milestones according to schedule.
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Defined the responsibilities, duties, and roles of each team
member.
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Developed and implemented high-quality work environment as
measured through employee satisfaction ratings.
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Inspired Agile technical projects teams to high levels of
performance and quality to provide exceptional business value.
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• Developed technical solutions to diverse operational problems.
Managed team of 5 personnel focused on implementing
resolutions and updates.
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Investigated and addressed system issues to enhance usability
and improve functionality.
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Resolved malfunctions with systems and programs through
troubleshooting.
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Worked with project managers, developers, quality assurance and
customers to resolve technical issues.
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Trained and mentored junior developers and engineers, teaching
skills in C#.Net & Delphi and working to improve overall team
performance.

• Suggested improvements to team and project workflow.
Estimated work hours and tracked progress using Agile/SCRUM
methodology.
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Evaluated project requirements and specifications and
developed software applications that surpassed client
expectations.
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Worked effectively with cross-functional design teams to create
software solutions that elevated client side experience and
significantly improved overall functionality and performance.
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Modified existing ERP software for PCB industries to correct coding
errors, upgrade interfaces and improve overall performance.
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Tested troubleshooting methods, devised innovative solutions, and
documented resolutions for inclusion in knowledge base for
support team use.
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Introduced methodologies and best practices to enhance
product definition and application customization.
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Worked in team-driven environments and communicated
effectively with all stakeholders.
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Worked closely with clients to establish problem specifications and
system designs.
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Maintained existing applications and designed and delivered new
applications.
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Developed object-oriented software, including C#.Net, Delphi for
use in PCB ERP.
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Involved in implementing the process for ISO certification for the
company and successfully ISO certificate after the audit