Education & Qualifications
• Comptia Security+ – Bytes Technology, 2013
• Comptia Server Plus – Bytes Technology, 2013
• Microsoft Certified IT Professional; Enterprise Desktop Support Technician on Windows 7 – Bytes Technology, 2013
• Microsoft Certified Solutions Associate; Windows 8 – Bytes Technology, 2013
• Microsoft Certified Professional – Bytes Technology, 2013
• Comptia A+ and Network+ – IT Intellect, 2012
• ADSL Training – 4th Dimension Technology
• Certified Linux Administrator – Torque IT
• Microsoft Certified Technology Specialist: Windows 7 Configuration – Bytes Technology
• Certified Wireless Network Administrator – Bytes Technology
• Wireless Wise Guy Certification – Ruckus
Professional Competencies
• Network / desktop support
• Client relationship management
• Work prioritization and time management
• Problem solving
• Commitment to professional development
• Creative and lateral thinking
• Working as a team to achieve objectives
• Readily adapts to new working environments
• Cross-cultural competencies
• Respect for cultural diversity
• Developing professional relationships
• Written and verbal communication
Career Summary
2011 – date, Cape Town, South Africa
Network Engineer
• Installing, maintaining and supporting computer communication networks within the company, ensuring efficient operation in order to provide maximum performance and availability for all users
• Working effectively as part of the IT support team and utilizing strong interpersonal skills to establish excellent working relationships with colleagues at all levels
• Applying problem solving and creative thinking skills to troubleshoot any IT related problems as they arise, implementing efficient and innovative solutions to minimize disruption to service
• Diligently monitoring service usage to ensure optimum cost efficiency, working closely with other departments and providing training and technical support for users with varying levels of IT knowledge / competency
Previous experience:
2010 DAVE WOOD, Durban, South Africa – (Sept – Dec) IT Desktop Support Assistant
2009 TORQUE IT, Cape Town, South Africa – (Mar – Dec) Linux Leadership
Career Achievements
Qualifying as a Microsoft Certified IT Professional in Windows 7 & 8
Being recognised as ‘Most Improved Technician’
Receiving excellent client feedback for exemplary work ethic and performance
