My extensive experience in management and support has given me the confidence that I can succeed in many fields due to my commitment, responsibility, and goal-oriented mindset. Additionally, my strong communication skills and ability to build relationships with both customers and co-workers alike give me a perpetual strong mindset.
Proficiency in Word, Excel, Salesforce, and KPI software management.
Technical knowledge.
Ability to work under pressure.
Bilingual Proficiency.
Problem-solving.
Attention to detail.
As a customer support professional, I managed to ascend to a managerial position and ensure that 18 of my agents exceeded expectations in KPIs by increasing sales by up to 12% through various upselling strategies and establishing a customer satisfaction increase at the same time by 35% in positive feedback from surveys. This achievement was in 2022 from the months of November and ending December of the same year. What helped this achievement was my past experience stretching from 2011 to 2017 in a role with similar tasks varying slightly in functions relating to problem resolution. Here with a fantastic team to support me was capable of delivering on a consistent basis results meeting or going above what was expected by establishing excellent customer satisfaction, following protocols, safeguarding sensitive information, and resolving customer-related technical issues with ease.
I am customed to reading books that help me grow psychologically, and socially, and improve myself as a person. In addition to that I like electronic music production which is my passion, I spend some quality time with the family and enjoy some weekly football matches. Usually, get around with some friends and coworkers to form great relationships and to further grow my network of relations.
Skills Provision Limited | E: enquiries@skills-provision.com | Registration Details | Book a Demo
Copywriters | Privacy Policy | Data Protection Policy | Website Terms & Conditions | Business Terms & Conditions | Equality Policy | Modern Slavery Policy | Library | Sitemap
