EDUCATION
Name of Institution : Central Johannesburg College (Park town Campus) Diploma (N6) : National Diploma in Marketing Management
Year obtained : 2003
Courses : Marketing Management, Marketing Research,
Marketing Communications, Sales Management,
Entrepreneurship and Business Management,
CERTIFICATE
Certificate for successfully completing SCO (Service Centre Operator)
FAIS (C1A) compliant with DAMELIN school of Banking and Insurance
Sales Certificate
Horticultural Practice
Record of achieving/exceeding targets (Weekly, Monthly and Quarterly Certificates)
Award – Certificate for Top Sales Consultant of the year 2010 & 2011 (TELESURE LTD)
Completed project management training (two weeks)
Completed training on time and self management
Acting as Sales admin co-ordinator for Gauteng, Free State and Aliwal North Areas
WORK EXPERIENCE
1. Employer : TFS Consulting LTD (Northcliff)
Position : Self Employed
Employment date : 01st March 2012 to date
Key Performance Areas
B2B Telesales. A lead generator B2B, marketing/search for a prospective buyers on behalf of property companies, setting appointments for independent brokers, financial advisors and gold medallions brokers in order for them to make sales. Cold calling regarding sourcing leads from individuals, corporate (B2B) and different financial institutions.
Reason for leaving : Relocating to United Kingdom
2. Employer : Telesure Investment LTD (Park Town)
Position : Senior Tele Sales Consultant
Employment date : 07th January 2008 to February 2012
Key Performance Areas
Managing databases.
Tele sales
Generating new business.
Managing accounts.
Meeting targets.
Helping clients.
Calling prospective clients.
Up-selling.
Reason for leaving : Business restructuring
4. Employer : Liberty Life LTD (Braamfontein H.O)
Position : Marketing Assistant
Employment date : July 2006 to end December 2007
Key Performance Areas
Marketing products to different organisations an individuals, drawing and setting up the advertising procedures with the media and through the internet, creating new products according to the market need, designing the marketing strategies for the advisors as well as intranet display, designing pamphlets for the advisors and filling method,
Providing accurate information to the policyholders or to their duly authorized representatives in a timely manner, ensuring use of the appropriate distribution channels at all times, upholding the company set
standards in service with the customers or their queries telephonically and face to face. Processing hanged policies, administered contributions, etc according to the set business processes, making use of the appropriate systems in each instance. Ensuring client satisfaction by meeting the entire set of customer services in the branches. Data capturing and quotes. Resolving escalations, disbursement to clients, non-accounting, claims, changed policy, administered contributions- structured coaching and customer service. And to make sure that all queries from the Advisors, Brokers and clients are implemented and adhered to.
Reason for leaving : To obtain a more challenging position
5. Employer : Holiday Inn (Bloemfontein Branch)
Position : Room/Suite Inspector/Supervisor
Employment date : January 2005 to end June 2006
Key Performance Areas
Responsible assisting the Housekeeping Manager/Executive housekeeper to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force.
Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
Trains staff in all aspects of housekeeping, including guest service. Assists in administrating guest satisfaction inspection procedures and reports.
Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
Meets or exceeds hotel guest satisfaction measures.
Assists in maintaining guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest. Ensures hotel staff, including all new hires, knows all components of guest
Service guarantee and are trained to meet service standards. Develops added value customer service programs regarding housekeeping services. Can communicate to guests about hotel promotions, local attractions and points of interest.
Ensures employees know policies, pay procedures, bonus plans, and benefits.
Reason for leaving : Relocate back to Johannesburg
7. Employer : Absa Vehicle and Asset Finance
Employment date : July 2003 – December 2004
Position : Junior Fleet Administrator
Key Performance Areas
Register new client applications, data capturing, calculating premium instalments using Hewlett Picalc, provide timeous feedback to clients, sales field and manager regarding out of line situations and implement corrective action. Fleet management, recording outgoing and incoming vehicles on a daily basis, handling the keys and fuel invoice filling, to insure that all information pertaining to customers is relevant, accurate and current
Reason for leaving : Contract position ended
8. Employer : EDCON RETAIL (Pty)
Employment date : January 2003 – June 2003
Position : Customer Service/Inbound Tele Sales
Key Performance Areas
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Use automated information systems to analyse the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys.
Inbound – Customer service, handling client queries etc.
Reason for leaving : It was an in-service training
9. Employer : Holiday Inn (Limpopo)
Employment date : December 1998 – December 1999
Position : Suite/ Room Attendant
Key Performance Areas
Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance and upkeep, cleanliness of rooms.
To understand all standards of room/suite cleanliness, to consistently clean assigned rooms/suites to the standards of cleanliness for the Brand as well as Island Hospitality.
Maintaining shelf organization in the storerooms. Replenishing storeroom supplies.
Removing trash and dirty linens from rooms/suites.
Sweeping and vacuuming floors.
Reporting maintenance problems or completing work repair orders.
Spot cleaning walls, carpets, light fixtures, etc.
Reason for leaving : Going back to school
COMPUTER LITERACY
Knowledge of the following computer programs:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, Microsoft Outlook, Others – CRM, Mindkey, AS400, Mainframe, Blueprint, LeGow, Ilanga, Calibre, Oculus, Telnet, Phoenics, Data-Net system etc
