Education And Qualifications
Diploma: Hotel Management and Catering Technology
Final year modules: Hotel Accountancy; Business Law; Human Resource Management; Hotel Engineering; Industrial Training; I.T. Applications in Hotel; Development of Generic Skills and Sessional
Mumbai University, approved by AICET, 2007
10+2: Including English and Mathematics; Passed with first division
Maharashtra State Board of Secondary and Higher Secondary Education, Mumbai, 2004
Professional Development
Warm Service, Engaging Service, Service Recovery and Responsive Service
Atlantis, The Palm, Dubai, U.A.E., 2012
Basic Food Hygiene Training
Middle East Government, Atlantis the Palm Hotel, Dubai, U.A.E.
IELTS Listening: 5.0, Reading: 5.5, Writing: 5.0, Speaking: 5.0, Overall: 5.0
Achievements & Awards
Certificate of Appreciation for participating in 3 large scale international events
Atlantis the Palm, Dubai, U.A.E., 2011
Certificate of Excellence for performance as an Assistant Front Office Manager
Arun Muchhala College of Hotel Management, 2008
Awarded ‘Best Server’ by the General Manager
Hotel Le Royal Meridian, Mumbai
Languages
Languages: Marathi (mother tongue), English and Hindi
Professional Experience
2013 – date NOVOTEL AL-BARSHA HOTEL, Dubai, U.A.E.
Food and Beverage Supervisor, Pre-Opening Team
• Effectively prioritizing workload and organizing time to fulfil multiple responsibilities simultaneously, including assigning shifts to employees and providing assistance with overall management
• Supervising and coordinating the assigned shift to ensure a consistently high standard of service, including leading pre-meal staff meetings on a daily basis
• Collaborating with colleagues to manage the overall supervision of the department, including monitoring staff punctuality, interacting with guests to elicit feedback and providing ongoing training to maintain standards
• Diligently checking all food prepared to ensure consistent adherence to quality standards, also, monitoring the presentation of all beverages served
• Responding promptly to any customer complaints received and implementing a solution which achieves guest satisfaction whilst maintaining compliance with company policies
• Continually monitoring and evaluating the gest experience with relations to service efficiency and standards, also, conducting spot checks on liquor pars
• Fulfilling personal responsibility for ordering any daily supplies required, following up on established training steps and maintaining a floor presence during peak hours
2010 – 2012 ATLANTIS THE PALM HOTEL, Dubai, U.A.E.
Food and Beverage Team Leader (Supervisor)
• Leading and motivating a team to deliver the highest standards of customer service at all times ensuring customer satisfaction and excellent levels of repeat business
• Ensuring diligent adherence to the HACCP standards stipulated by the company, promptly identifying any discrepancies and implementing corrective action
• Conscientiously maintaining comprehensive knowledge of food, cocktails, beverages and wines to facilitate the provision of appropriate recommendations to guests
• Frequently liaising with stewarding staff to maintain hygiene standards within the restaurant and applying problem-solving skills to ensure smooth operations at all times
• Using initiative to complete assigned tasks independently where appropriate or working effectively as part of a team to achieve objectives
• Communicating details of any complaints / issues which could result in escalated complaints or loss of business, productivity or profit, to the Outlet or Assistant Manager
• Preparing and delivering daily training sessions, producing staff rosters, implementing team development plans and devising strategies to ensure that departmental budget are achieved
Previous experience:
2009 – 2010 AROMAS CAFÉ AND LOUNGE, Mumbai, India
Food and Beverage Captain
2007 – 2009 HOTEL LE ROYAL MERIDIEN, Mumbai, India
Food and Beverage Co-Ordinator
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