Education And Qualifications
MSc. Business & information Systems (2010)
University of Bedfordshire, Luton Bedfordshire United Kingdom
B.S. Electronics Engineering (2008)
Sir Syed University of Engineering and Technology, Karachi Pakistan
640-553 Implementing Cisco IOS Network Security
Experience
IT Infrastructure Engineer (January 2011 –July 2014)
E-Tek Solutions UK Limited
• Design Configuration for IT infrastructure network and supervise its implementation
• Wintel Servers Administration
• MS Exchange Administration. Created and Modified Exchange Accounts, Distribution Lists, Internet E-mail, and Mailbox Limits.
• Citrix Presentation server 4.0 troubleshooting, intelligent access gateway (IAG) logons issues.
• Managing & administering multiple Active directory domains and users on multiple sites
• Create track and log table tickets associated with service effecting events that require action.
• Monitor Systems, Networks and Report all work plans and completed requirements to the Project Manager using BMC Remedy Ticket and summarize in work logs on each ticket.
• Ensure uninterrupted connectivity and smooth flow of information within the organization and outside and report any shortcomings to the seniors
• Responsible for maintaining IT infrastructure including server hardware, data storage, backups, email and firewall.
• Request Management, Major Incident management, Escalation management and post escalation review followed with post Incident review of work process flow & Instructions.
• Managing enquiries through whole lifecycle, Service flow and exceptions
• Liaising with other technical resolver-teams for more complex issues
• Create & manage BMC Remedy user accounts as per requisite
• Create & manage Team sites
Desktop Support Engineer (May 2010 – December 2010)
E-Tek Solutions UK Limited
• Installation onsite and offsite visits related to: TILLS, Laptops, Personal Computers, PDA’s, Telephony & Mobile Installation, Troubleshoot and maintenance
• Office 365, Outlook, Mimesweeper issues.
• Responded to evaluated and prioritized incoming phone and emails and requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Second-level support to interact with customers and remain in the loop.
• Responsible for installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installations, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• Applying patches in accordance with company procedures. Installation and configuration of Wireless equipments.
• Participated in Y2K rollover & Window 7 migration
