Education And Qualifications
BA( Hons ) in Business Management
University of East London UK
AMBE : Association of Business Executives UK
Diploma in Human resource management
London business school affiliated with Wigan Leigh College Uk .
GCE (A/L) and GCE (O/L): Wesley College.
Experience
Immigration Program Assistant (PA) (2010 – Present)
Canadian High Commission London
• Assisting with the assessment, screening and processing of permanent resident visa applications in accordance with the rules outlined in Canada’s Immigration and Refugee Protection Act.
• Elicit and assess information and input client data into the department’s specifically designed computer program.
• Undertake a preliminary assessment to determine a customers’ eligibility to be granted a visa.
• Examine applicants’ personal, professional and financial documents to ascertain authenticity and offer comments on their relevance and reliability to senior officers, this may involve further authenticity checking of supporting documentation to identify possible fraud and misrepresentation.
• Exercise judgement based on provided documentation scrutinising for subtle errors to bring suspicious cases to the attention of the responsible parties.
Immigration Program Assistant Support (2006 – 2010)
Canadian High Commission
• Scheduling security interviews for our missions in Abu Dhabi & Riyadh
• Handling confidential files with relate to Immigration skilled worker unit.
• Supporting Immigration PAs with day today immigration process
Customer Service Team Supervisor (2005 – 2006)
Easy Mobile Limited UK (part of Easy Group)
• Answering all escalated supervisor level inbound calls, emails and live web chats correctly in a polite and courteous manner.
• Making outbound calls to maintain quality control to assist Finance and Marketing Department
• Dealing with payment inquiries with regard to address verification system
Entry Clearance Assistant (2003 – 2004)
British High Commission Colombo
• Correspondence regarding Visa inquires with Home Office in the United Kingdom.
• Risk Assessment of visa application including checking of documents and dealing with fraudulent
• Back up for taking biometrics fingerprints within quality guidelines from Visa Applicants
Customer service (2002 – 2003)
American President Lines
• Maintaining the consignees M/s May Department, Nike and Associated Merchandising Corporation &buying agents related to USA
• Co-ordinating shipments related to Singapore
• Maintaining Shipment records and submission
• Co-ordinating and communicating customs rules and regulations (Advance Manifest Compliance Charged) to the vendors
