EDUCATION
Sept 02- Aug 06 BA HONS BUSINESS ADMINISTRATION Hashemite University
Amman, Jordan
EXPERIENCE
Nov 13 -Present Reach Contact/ Heathrow Airport London, United Kingdom
Passenger Ambassoder
• Develop relationships with potential stakeholders
• Build client profile , suck as well known retailers within the airport
• Networking with relevant official across departments building strong relations,
• Mange personal budgets and targets
• Organizing media plan and marketing strategies for Middle Eastern region
May 09 -Oct.13 SMITHS NEWS Slough, United Kingdom
Customer Service
• Receiving and processing customer orders in accordance with operating procedures
• First port of call for any customer issue queries
• Resolution of any stock queries.
• Liaise with internal colleagues to provide a comprehensive response to general customer enquiries.
• Adhere to the Group Customer Service Procedures.
• Maintain Departmental Manual Office Files.
• Co-ordinate appointments for the Customer Service Executive, Customer Service Managers by updating their Outlook calendars as necessary.
• Make outgoing welcome and courtesy calls to customers making accurate notes on system.
Apr 07- Apr 09 UNIVERSITY OF HAIL
Overseas Recruitment Specialist Al Khobar, Saudi Arabia
• Managing the recruitment process from start to finish.
• Work closely with the HR managers and other departments regarding desired staffing needs.
• Review and conduct interviews.
• Maintain and manage recruitment database and files.
• Manage/Design international and national advertising campaigns
• Liaise with advertising suppliers, agencies and other vendors as appropriate.
• Assist in preparation of contracts of employment.
• Prepare the annual recruitment budget
• Prepare deployment and end of contract travel arrangements.
Apr 06 – Apr 07 ELITE FOR EMPLOYMENT CO. Amman, Jordan
Recruitment Officer
• Providing recruitment service for the local and GCC areas.
• Review and conduct initial interviews
• Maintain and manage recruitment database and files.
• Responsible for development and administration of comprehensive recruitment guidelines, systems and manuals.
• Research and source new recruiting avenues with specific professional fields to fulfill organisational needs.
• Network with local and international companies.
SKILLS
• Communication and leadership
• Relationship Building
• Project Management
• Native Arabic/Fluent English
