Currently a Workforce Site Manager always up for new challenges, experienced in client services in the Contact center BPO industry for clients of multiple sectors such as fin services, Tech, fashion and others. Experience with collaboration in all corporate levels and stakeholders, out of the box thinker ans able to deliver under strict deadlines. People management focused creating sustainable working environment to drive excellence.
Workforce Management expertise
Contact center management
Project management experience
Lean Six sigma certified
COPC practices
Global client services & solutions
Continouous improvement experience
Budgeting and Financials controller
MS Office specialist
Generative Artificial intelligence , Book reading, Continouous improvement, Automotive industry enthusiast, Music, Travelling and gaining new experiences
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