Service Centre Manager Required in Greece

Skills Provision is searching for a Service Centre Manager for a company in Greece.

Our client develops, manufactures, and markets a complete range of laboratory equipment used for research in molecular biology, biochemistry, microbiology, genetics, immunology, and chemistry.

Sector: Biotech

Location: Athens, Greece

Position: Permanent

Salary & Benefits

• €2,550 pm
• Benefits package available

The Role

• Direct and coordinate service support activities.
• Work closely with Technical Support.
• Responsible for establishing and managing department budgets.
• Set objectives and goals for the team and measure performance against set goals. Evaluate results and hold self and direct reports accountable.
• Monitor CRM system to ensure timely response to customer complaints/repairs. Identify and document problem trends. Escalate problems to other departments when necessary.
• Recruit, train, equip, and develop new personnel.
• Write and deliver annual and mid-year performance reports.
• Develop, implement, and maintain Key Performance metrics to ensure that department is in line with company overall goals set by senior management.
• Develop and maintain department SOP’s and work instructions ensuring compliance with the company’s quality systems.

Requirements

• Hold a relevant Degree
• 5-7 years of field service and/or service centre management experience in medical devices or biotechnology.
• Ability to identify product, employee and service trends through the development and analysis of reports utilising data from the CRM system.
• Relate well to all employees and customers.
• Is dedicated to exceeding expectations.
• Make good decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
• Excellent presentation, verbal, and written communication skills (Greek/English)
• Ability to engage and inspire people to develop a culture of professionalism, commitment to improvement, and teamwork.
• Excellent IT user
• Strong team focus
• Energetic

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability, and nationality.