|
Job Title |
Deputy Hotel Manager |
Line Manager/ Reports to |
Insert as applicable e.g. Hotel Manager |
|
Team/ Department |
Insert as applicable |
Location
|
Insert as applicable or such other location that may be required of the job role Website details can be inserted here |
|
Job Ref & about the organisation |
|||
|
Social Media info etc |
|||
|
Core Objectives |
Responsibility to deputise and assist with managing the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting.
Responsibilities include deputising and assisting the Line Manager with marketing and promotion, budgeting and financial planning and pricing to adhere to agreed prices/budgets, directing and organising all of the hotel’s services and maintaining applicable quality standards and records whilst assisting with the responsibility for ordering and obtaining supplies, quality control and management of all team members.
This includes every aspect of the day to day running including front desk, housekeeping, food and beverage, Chef/kitchen, leisure, human resources, accounts and sales/marketing and managing, supporting and assisting these department heads.
Assisting and deputising for the Line Manager for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.
|
||
|
Main Tasks/duties and responsibilities
|
Responsibility to staff and direct the team:
– deputising for and assisting the Line Manager to manage the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting – to assist the Line Manager to manage sales and marketing, housekeeping, front desk (including all reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts – to adhere to agreed budgets and maintain applicable quality standards and records – to assist the Line Manager in ensuring sufficient team members at all times and within agreed budgets – quality control of all aspects including hygiene and health and safety – assist your Line Manager – meet your targets and those of the hotel as a whole – deputising for and assisting the Line Manager with the smooth running of the of the hotel – contribute to training and development of the hotel team – adhere to statutory obligations and agreed quality and best practice guidelines – understand all aspects of hotel services and management and to assist the Line Manager to train the hotel team to enable them to confidently deal with customer queries etc – manage customers’ expectations and deal and resolve with all queries
Day to day responsibilities for the team as agreed with your Line Manager to include: – assisting the Line Manager in ensuring compliance with sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures. – deputising for and assisting the Line Manager to manage the day to day running of all aspects of the hotel and its services – to assist the Line Manager to manage and co-ordinate with other department heads – quality management of hotel services – deputising for and assisting the Line Manager to investigate and resolve customer complaints – effective assistance in management, liaison, support and assistance with the remainder of organisation – allocate workloads to team members – supervise, manage and direct the overall performance of the hotel team – subject to agreed criteria, to assist the Line Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met – maintaining accurate records and accounts as required and reporting as agreed – set an example for team members of commitment, work ethic and habits and personal character – responsibly use resources and control expenses to operate within budgetary controls – adhere to all organisation policies and procedures
From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. |
||
|
Hours |
Your usual hours will be from 11am to 8pm. However you will be expected to work as and when is necessary to meet the needs of the team and your targets.
|
||
|
Secondary Tasks/duties
|
The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.
You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies |
||
|
Management / supervisory responsibilities
People or equipment
|
People who report to you
You have responsibility for the other team members who will report directly to you
Equipment You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, all of the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times. |
||
|
Essential Abilities/ Competencies of this job role |
You need
– qualifications sufficient to perform the job role – insert as required e.g. Hospitality Degree – certification required insert as required – languages as required – insert as applicable e.g. English, Italian – experience in this type of job role – insert as applicable e.g. minimum 5 years – good understanding and proven ability of the hotel business and management principles required for the role – leadership with ability to assist in driving and developing a hotel team – genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction – excellent analytical, interpersonal, organisational and communication skills. – high integrity and honesty in all dealings – project management skills – ability to work under pressure insert anything else required e.g. Fluency and confidence in RevPAR, ARR, Occupancy rates You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations (particularly of any professional body) and with any law which applies to your job role.
|
||
|
Special working Conditions |
You may be expected to work in accordance with the organisation’s overtime policies
Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires
INSERT any accommodation information as required e.g. “live in” etc
|
||
| Salary level | C – £60,000 | ||
| Benefits | insert details of any benefits | ||
|
Approved by Name |
John Smith |
Job Role |
Insert details as applicable |
Date approved |
10/11/2012 |
