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Job Title |
Warehouse Person (Returns) |
Line Manager/ Reports to |
Insert as applicable e.g. Warehouse Manager |
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Team/ Department |
Insert as applicable |
Location
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Insert as applicable e.g. Poole site or such other location that may be required of the job role Website details can be inserted here |
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Job Ref & about the organisation |
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Social Media info etc |
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Core Objectives |
Carry out skilled warehouse work which deals with returned items/goods. This will include assisting in the general activities of the warehouse, including associated administration. |
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Main Tasks/Duties and Responsibilities
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Day to day responsibilities
– assist in the general physical activities of the warehouse to include off-loading and generally moving returns, insert following if applicable – this will involve some heavy manual lifting – assist in the general administration of the warehouse and using the computer system for returns process etc, goods in/out, dealing with documentation, raising stock discrepancies, asset tagging, producing barcode labels, assisting with stock management, organising couriers, providing support and assistance to customers, helping to resolve complaints and enquiries – effective liaison with internal and external customers – carry out planned tasks in accordance with requirements and within time limits – assist Line Manager to make improvements and implement required changes – assist Line Manager to deal with external agencies in relation to customer service matters – maintain accurate records/documentation associated with your work – reporting (content and format as agreed) as required – achieve agreed personal targets and assist Line Manager to achieve team targets – ensure compliance with codes of practice, procedures and legislation including health and safety – immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager – contribute towards the smooth running of the team – responsibly use resources and control expenses to meet budgetary controls – adhere to all organisation policies and procedures
From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. |
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Hours |
Your usual hours will be from 8am to 4pm. However you will be expected to work as and when is necessary to meet the needs of the team and your targets.
Insert following if applicable Your job will involve travel to sites within the agreed area. The agreed area is insert e.g. 20 mile radius, county etc |
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Secondary Tasks/Duties
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The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.
You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the Organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the Organisation’s rules, procedures and policies
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Management / Supervisory Responsibilities
People or equipment
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Equipment
You are responsible for the equipment provided to you for use in your job role. This means you must ensure that equipment is used in accordance with training provided, all of the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment you use is maintained and can be used/operated at all times.
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Essential Abilities/ Competencies of this job role |
You need
– to have achieved the qualifications and have completed an appropriate apprenticeship for insert as applicable – to hold the following insert as applicable – experience in this type of job role – insert as applicable e.g. minimum 2 years – experience of the following computer system – insert as applicable – requisite knowledge of returns, the equipment and processes common to the role – to demonstrate knowledge of applicable codes, standards, and regulations for this role – to be friendly and approachable with good communication skills – to understand and deliver good customer service – excellent attention to detail – to demonstrate time management and task management skills – a full driving licence insert anything else required
You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the Organisation and any applicable rules, regulations and with any law which applies to your job role.
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Special Working Conditions |
You may be expected to work in accordance with the organisation’s overtime policies
The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.
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Salary level |
C – 25,000 or insert £ per hour |
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Benefits |
insert details of any benefits |
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Approved by Name |
John Smith |
Job Role |
Site Manager |
Date approved |
10/11/2012 |
